Contact Us
Contact Us
Access help and advice online through our Support page for troubleshooting, how-to videos and more.
Guarantees: At Hozelock, we stand by our product guarantees.
If your Hozelock or Hozelock Cyprio product fails within the guarantee period when used as intended, follow our Guarantee Claims Checklist.
For faults within the first 12 months, the retailer will handle your claim if you have proof of purchase. After 12 months, fill out the form below, keep your proof of purchase, and we’ll respond within 3-5 working days.
Orders: Orders take 3 to 5 working days for delivery.
If you need further assistance, contact us via email, and we’ll respond within 3-5 working days.
You can also reach our team for immediate assistance on the live chat from Monday to Thursday, 9am to 4pm, and on Fridays from 9am to 3pm, excluding Bank Holidays.
BY EMAIL
OTHER WAYS TO CONTACT US
Please use our “Contact Us” bot within our Live Chat function to explore other ways to get in touch.
CHRISTMAS CUSTOMER SERVICES OPENING HOURS
Fri 20th Dec 08:30 – 12:00pm
23rd – 3rd Jan CLOSED
Mon 6th Jan 08:30 – 4:30pm
OUR UK HEAD OFFICE
PRODUCT SAFETY
The new General Product Safety Regulation (Regulation (EU) 2023/988 – GPSR) increases the protection of EU consumers against dangerous non-food products sold offline or online. The GPSR will be applicable by businesses and national market surveillance authorities from 13th December 2024.
Hozelock certifies that all products that it manufactures and supplies are designed, tested, and built to standards which are appropriate for their intended use and is committed to ensuring our products are safe and built for purpose.
If you have a safety concern or have experienced an accident with our products, please report it to [email protected].
