Contact Us

Contact Us

Access help and advice online through our Support page for troubleshooting, how-to videos and more.

Guarantees: At Hozelock, we stand by our product guarantees.

If your Hozelock or Hozelock Cyprio product fails within the guarantee period when used as intended, follow our Guarantee Claims Checklist.

For faults within the first 12 months, the retailer will handle your claim if you have proof of purchase. After 12 months, fill out the form below, keep your proof of purchase, and we’ll respond within 3-5 working days.

Orders: Orders take 3 to 5 working days for delivery.

If you need further assistance, contact us via email, and we’ll respond within 3-5 working days.

You can also reach our team for immediate assistance on the live chat from Monday to Thursday, 9am to 4pm, and on Fridays from 9am to 3pm, excluding Bank Holidays.